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Customer Service

How long does it take to ship my order?

We usually process and ship orders within 72 hours. We will ship your order via UPS Ground.

How can I track my order?

As soon as you place your order with us you will receive automatically via e-mail your order confirmation. Within 72 hours, we will e-mail you a notification referring your order confirmation that your products were shipped and their tracking number.

What is your return policy?

Your complete satisfaction is our ultimate goal.  You may return any item shipped by svnaturally.com for a full credit or refund, keeping the following in mind:

  • You should return the item to us within 30 days of receipt.
  • We do not accept items back that have been opened or used unless the product is (damaged, defective, incorrect item, etc.)  In other cases, a return postage fee of $4.99 will apply.
  • If your return is not the result of our error, a return postage fee of $4.99 will apply.  Once your return has been received, a credit or refund will be issued within 30 days and an e-mail confirmation will be sent.

 

Contact our Customer Service department at 1-800-563-2159 or 831-722-9526, Monday through Friday, from 8:00 am - 4:30 pm Pacific Time.
Or e-mail us at info@s-vcorp.com.

When returning your product using the original packaging, be sure to include the original packing slip and how you wish to be credited or which item you wish to have as an exchange.

Please use the return address here below:

Smith & Vandiver
480 Airport Blvd
Watsonville, CA 95076

Returns and exchanges can only be made when the returned package is received. Therefore, Smith & Vandiver recommends that you use an insured courier (UPS, FedEx, USPS Parcel Post) for any shipment and keep the shipping receipt to track the status of your package.

 

 

Our Healthy Living community is a growing section of our website where we will be posting articles that help guide our community down the path of a healthy, green lifestyle. By joining the community, you will be able to participate in these discussions by commenting on our articles. We will also send you an occasional newsletter with healthy living tips, new product introductions, and special offers.

What we won't be doing is sharing your email address with anyone else or contacting you more than once a month. And we will work hard to make sure our newsletter is loaded with information that will enrich your life, not waste your time.

Ultimately, we hope to make this section of our site into an expansive community, complete with discussion forums, video blogs and guest writers. Your participation is a vital step towards making this happen... so please join the team!